Terms & Conditions

- Flexible Rates

Guests can cancel free of charge up to 48 hours (2 days) prior to arrival.

Cancellations made within 48 hours of check-in, or in case of no-show, will be subject to a charge of 100% of the first night.

No prepayment is required. Payment will be made directly upon check-in.

- Non-Refundable Rates

In case of cancellation or modification, 100% of the total reservation cost will be charged, with no refund.

Prepayment of the full amount is required upon confirmation of the reservation.

Prices and Taxes

• All rates are expressed in Mexican pesos (MXN) and include the following applicable charges and taxes:
• VAT: 16%
• Lodging Tax (ISH): 5%
• Environmental Sanitation Fee: MXN $50 per night, per room.
• Prices may vary depending on the season, occupancy, and availability at the time of booking.

Payments and Terms

• Full payment for your stay is due upon check-in.
• Check-in is from 3:00 PM, and check-out is before 12:00 PM.
• Late check-out is subject to availability and may incur an additional charge.
• Accommodation with Minors
• Due to the tranquility and design of the resort, ZELUNE is an adults-only space.
• Parking
• The resort offers complimentary parking exclusively for guests, subject to availability.

Events at the Hotel

• ZELUNE offers ideal spaces for private events overlooking the lagoon.

For personalized quotes, please contact the hotel directly or write to: reservas@zelunebacalar.com.

Error Resolution or Complaints

For any clarification, comments, or issues related to your stay, you can contact the General Management at: gerencia@zelunebacalar.com.

We are committed to providing prompt and personalized service.

Use of Personal Information

The processing of personal information is carried out in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.

For more information, please see our Privacy Notice available at:

www.zelunebacalar.com